Builder
Builder gets online and applies for service line
Utility
At the utility a clerk finds the new application and prepares it for installation
Installer
Construction crews receive work notice, install, update details and complete
Utility
Completed work is now assigned to accounting and billing system
Reports
Everyone has access to their respective reports measuring the requests as the flow through the process
Builders
Request Line Service
- Request service lines on line.
- Avoid Call Center wait time .
- Keep your services organized
- Enjoy true collaboration between you and your utility.
- Use features like AutoSet (automatic meter set)
- Increase productivity by being more organized.
Utilities
Receive and process Line Service requests
- Receive service request online from your builders and contractors.
- Save money by using less resources.
- Improve public image through better customer service.
- Never loose a request!
- Collaborate with the builders without phone calls
- Less data entry means more accurate information
- Pass data directly to your premise or customer systems
- Capture all compliant or required information like excess flow valves or twin/branch services
Crew/Contractor
Organize work and complete requests
- Improve productivity and profits by receiving your work online.
- Complete your work orders in the field using a laptop, tablet or even your phone.
- Get paid faster using real time completion.
- Improve your public perception by receiving applications real time
- Request additional information from the utility without phone calls.